Privacy Policy
Introduction
Welcome to Superstore. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, protect, and manage your information.
Information We Collect
User Information: We collect your shop name and email address through your Shopify account.
Customer Information: We may collect your customers' first and last name in order to be able to better respond to support queries. If you use the WhatsApp integration, we may collect the user's phone number when they send you a message on your business WhatsApp account.
Customer Chat Messages: We collect chat messages from your customers (visitors of your Shopify store). We do not collect any personally identifiable information (PII) from these messages. If you use the WhatsApp integration, we collect the messages your users send to your business WhatsApp account.
How We Use Your Information
Service Provision: The collected store data and chat messages are shared with third-party API providers to enable the AI assistant features.
No Third-Party Sharing: We do not share any personally identifiable information with third parties.
Data Protection
We employ strict access controls and industry-standard best practices to secure your data. These measures ensure that your information is protected against unauthorized access, alteration, disclosure, or destruction.
User Rights
You have the right to:
Access Your Information: Request a copy of the personal data we hold about you.
Correct Your Information: Request corrections to any inaccurate or incomplete data.
Delete Your Information: Request the deletion of your personal data.
To exercise these rights, please contact us at privacy@superstorehq.com.
Changes to This Privacy Policy
We may update this privacy policy from time to time. If we make any significant changes, we will notify you via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at privacy@superstorehq.com.